Lodge Manager

Position: Lodge Manager

Location: Malawi

Type: Part Time

Salary Offered: Competitive and dependent on experience

Criteria:

• Diploma or Degree in Hospitality Management or related field (preferred but not essential)
• Minimum 5 – 7 years of experience in lodge or hotel management
• Strong leadership and problem-solving skills

Competency:

• Knowledge of hospitality operations, including front-of-house and housekeeping
• Strong financial and budget management skills
• Proficiency in reservation systems and guest management software
• Excellent communication and guest relations skills
• Ability to lead and train a diverse team

Responsibilities:

Operations & Guest Experience

• Oversee daily lodge operations to ensure exceptional guest experiences
• Manage guest check-ins, check-outs, and special requests efficiently
• Ensure all lodge facilities are well-maintained and meet quality standards
• Handle guest feedback and resolve any complaints professionally
• Organize activities and excursions to enhance guest stays

Team Leadership & Staff Development

• Recruit, train, and supervise lodge staff
• Motivate and support team members to maintain high service standards
• Conduct regular performance reviews and training sessions
• Foster a positive and professional work environment

Financial Management & Reporting

• Develop and monitor budgets, ensuring financial targets are met
• Control operational costs while maintaining quality service
• Handle payroll, staff incentives, and financial documentation
• Monitor stock levels and supplier relationships for efficient lodge operations

Marketing & Client Relations

• Work with travel agents, tour operators, and online platforms to promote the lodge
• Maintain strong relationships with returning guests and potential clients
• Assist in developing promotional packages and special offers
• Monitor online reviews and maintain the lodge’s reputation

Administration & Compliance

• Ensure compliance with health, safety, and environmental regulations
• Maintain proper documentation for licenses, permits, and certifications
• Implement policies and procedures for smooth lodge operations
• Oversee inventory management and supplier contracts

Sustainability & Conservation Efforts

• Support eco-friendly initiatives and conservation programs
• Educate staff and guests on sustainable tourism practices
• Engage with local communities for responsible tourism efforts